Recruitment is all about working with people, so it’s imperative for consultants to be able to build healthy, effective and lucrative relationships.
One of the most important connections you’ll have as a recruiter is with your clients, who can make or break a successful career. Get on with your them and you’ll never be short of business, so ensuring you build great relationships from the start is crucial.
How do you do this? We’ve put together some ideas which will help you to shape a strong connection – read on to find out more.
Communication is key in any relationship, and this should be no different when it comes to your clients. If you’re working on a current job for them, give them regular updates, even if it’s not all good news. In between roles, keep in touch to see how things are going, share how the market is, your tips for effective recruitment and let them know you’re there to help in any way you can. If you speak regularly, you’ll be at the forefront of their mind when they do need some help with recruitment, and they’ll respect you taking the time to communicate and keep them informed.
As well as good communication, it’s important to be open and honest with clients about your availability, your progress, your limitations and the best course of action to get the results they want. If part of the process is going to take longer than expected, the candidate you had turns out not to be the right fit, or you’re not sure he salary on offer is attracting the best people, be honest with the client about what is going on. If you make a mistake, admit it and do not try to cover it up. The more open you are from the start, the more likely your client is to trust you now, and in the future.
Get to know them and their business
Not all clients are the same, and neither are their businesses. Take the time to get to know your client, their brand, their company’s culture, the team and how they like to communicate. This information will inevitably affect how you work with them and the type of people you recruit for their business, but if you take the time to learn how they operate in the beginning, it’s much easier to get their needs right the first time, and what’s not to like about that? Someone who takes the time to really get to know a business will also stand out in a competitive crowd of recruiters.
Be a specialist in your field
Recruitment is about more than just finding the perfect fit for someone’s team. Clients will look to you for advice on all manner of employment related subjects, so ensure you keep up-to-date and well informed about recruitment trends, salary brackets and employment laws – become a specialist in your field and someone your client values for always providing answers. Also don’t be afraid to say no if you think what your client wants to pursue is the wrong idea – use your expertise to steer them in the right direction and they will be thankful to have someone knowledgeable on their side.
Ask for their feedback
Want to know what you’re doing well and how you could improve? Set aside time for your clients to give you feedback on your work – schedule regular meetings to provide the space to air any grievances and yourself the opportunity to find out what you need to work on. They’ll appreciate you asking the question and it will improve your relationship in the long run.
Pay attention to detail and say thank you
Everyone likes to feel valued and listened to, so make sure your client feels like that when they work with you. Listen to what they have to say, remember little comments they make in passing and say thank you for their business occasionally. It’s the attention to detail and the thought that counts, and it could make you stand out from the crowd.
Looking for your next role in recruitment, or interested in becoming a consultant? We’re always searching for talented recruiters at Premier Resourcing, so why not get in touch with MD Louise Hannant or call 0203 585 7286.