Salary: £50,000–£65,000, experience dependant
Location: London
Working pattern: Hybrid – minimum two days in the office
The opportunity
An independent, growing communications agency is looking for an Account Director to join its Client Services team, leading client relationships and integrated communications across a diverse portfolio of hospitality and lifestyle brands.
This is an opportunity for a confident client services professional who brings genuine expertise in a core discipline, whether that's PR, social media or digital marketing, alongside the ability to lead multidisciplinary teams and deliver joined-up campaigns.
With ambitious growth plans and an increasingly integrated offering, the agency is looking for someone who wants to play an active role in its development, bringing strategic thinking, creative ideas and a hands-on approach to client leadership.
The role
You'll act as the central point of contact for a portfolio of clients, bringing together specialists across PR, social and digital to deliver effective, integrated work.
Rather than simply coordinating projects, you'll be expected to shape briefs, contribute ideas, provide strategic direction and ensure the work delivers against client objectives.
The role is flexible in terms of background. You might come from a PR agency and want to broaden your integrated experience, or have a social or digital marketing background and be ready to take on a wider client services remit.
Key responsibilities include:
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Leading client relationships and acting as a trusted adviser to senior stakeholders.
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Overseeing integrated accounts, coordinating specialists across PR, social media and digital.
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Developing briefs, contributing strategic recommendations and shaping campaign direction.
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Bringing a strong specialist perspective to integrated work, taking ownership of the relevant discipline where appropriate.
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Managing account delivery, budgets, timelines and overall client satisfaction.
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Identifying opportunities to strengthen client relationships, develop existing accounts and add value.
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Leading multidisciplinary teams, ensuring clear communication, accountability and high standards.
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Supporting and developing junior colleagues, with some line-management responsibility.
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Contributing to new-business pitches where appropriate, with scope to become more involved depending on your interests.
About you
You'll be a confident account leader who combines strong client management skills with genuine expertise in PR, social media or digital marketing. experience working with hospitality brands is required for this role.
You'll ideally have:
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Account Director experience, or be a strong Senior Account Manager ready to step up.
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Experience managing client relationships within an agency environment.
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A specialism in PR, social media or digital marketing, alongside an interest in integrated communications.
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The confidence to advise, challenge and influence senior client stakeholders.
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Strong strategic and creative thinking, with the ability to turn briefs into effective campaigns.
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Excellent organisation, commercial awareness and the ability to manage multiple priorities.
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A proactive, resourceful approach and the confidence to take ownership.
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A collaborative mindset and the ability to bring different specialists together around a shared objective.
Why join?
You'll join an established, ambitious agency with a diverse client portfolio and an integrated structure that brings together specialist teams.
The agency values initiative, accountability and fresh thinking, offering the opportunity to develop your responsibilities as the business continues to grow.
This is an excellent opportunity for someone who wants to combine their existing specialism with broader client leadership and integrated communications experience.
Interested? Get in touch to find out more about the opportunity and the team.